Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...

Regardless of where customer experience strategy sits within an organization’s hierarchy, every C-suite leader must embrace a ...

Franck Beaumin joined the agency in October after the role went unfilled for years. He is listening to riders, and trying to ...

RBI Governor urges banks to prioritize grievance redressal to improve customer experience and trust, highlighting systemic ...

With AI forecast to contribute up to $220-billion/year to Africa’s GDP, businesses that fail to adapt risk falling behind.

Inspiro, a global leader in digital customer experience (CX) and business process outsourcing (BPO), has been awarded the prestigious Gold Stevie® Award for its innovative Customer Experience ...

Ecom Express, a leading end-to-end technology-enabled logistics solutions provider, has announced a strategic partnership ...

SysAid has won a Bronze Stevie Award in the Customer Service Department of the Year category in the 19th annual Stevie Awards ...

AI roleplay simulations provide a powerful tool for retailers to train their customer service and store teams to handle ...

ING, a global banking leader, collaborated with McKinsey to revolutionize customer support using generative AI. By developing ...

AI agents are the next frontier of AI assistants, going beyond answering questions to performing tasks. Qualtrics is implementing agents so its technology can interact directly with customers to ...

The collaboration brings industry-specific expertise to ServiceNow implementations, ensuring clients realize value faster CHICAGO, March 17, 2025 /PRNewswire/ -- West Monroe, a global business and ...