Contact BPO, a leading South Africa-based business process outsourcing (BPO) provider serving international markets, has partnered with Krisp AI to deploy its AI-driven noise cancellation technology ...

Qualtrics AI agents will step directly into customer surveys, online product reviews and website visits to resolve every point of friction, anticipate needs, and proactively serve every customer and ...

RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered trusted business communications, today kicked off its showcase at Enterprise Connect 2025 in Orlando, highlighting AI momentum and ...

This collaboration will allow the insurance leader to leverage automated voice analytics and artificial intelligence (AI) to ...

When customers face issues, they expect quick solutions—but delays and poor support can turn frustration into lost loyalty.

SysAid has won a Bronze Stevie Award in the Customer Service Department of the Year category in the 19th annual Stevie Awards ...

Qi enhances its customer service with Genesys' Generative AI and Cloud technology, achieving an 80% reduction in response ...

With AI forecast to contribute up to $220-billion/year to Africa’s GDP, businesses that fail to adapt risk falling behind.

Ecom Express, a leading end-to-end technology-enabled logistics solutions provider, has announced a strategic partnership ...

ING, a global banking leader, collaborated with McKinsey to revolutionize customer support using generative AI. By developing ...

AI agents are the next frontier of AI assistants, going beyond answering questions to performing tasks. Qualtrics is implementing agents so its technology can interact directly with customers to ...

Customers are much more likely to shun banking activities when they receive unsatisfactory support from the industry.