This collaboration will allow the insurance leader to leverage automated voice analytics and artificial intelligence (AI) to ...

When customers face issues, they expect quick solutions—but delays and poor support can turn frustration into lost loyalty.

SysAid has won a Bronze Stevie Award in the Customer Service Department of the Year category in the 19th annual Stevie Awards ...

Qi enhances its customer service with Genesys' Generative AI and Cloud technology, achieving an 80% reduction in response ...

With AI forecast to contribute up to $220-billion/year to Africa’s GDP, businesses that fail to adapt risk falling behind.

Ecom Express, a leading end-to-end technology-enabled logistics solutions provider, has announced a strategic partnership ...

ING, a global banking leader, collaborated with McKinsey to revolutionize customer support using generative AI. By developing ...

AI agents are the next frontier of AI assistants, going beyond answering questions to performing tasks. Qualtrics is implementing agents so its technology can interact directly with customers to ...

Customers are much more likely to shun banking activities when they receive unsatisfactory support from the industry.

Globe, a leading Philippine telco, took the stage at the recently concluded Mobile World Congress to share its best practices ...

After a successful transformation, Generali Thailand unveils its 2025-27 strategy, focusing on expanding distribution for ...

Customer Sentiment uses Natural Language Processing (NLP) to detect the emotional tone of a customer when they submit a ...