"Affordability is a core component of our mission to provide safe, reliable energy and we sincerely apologize to our customers impacted by this billing issue," National Grid said in a statement.

"Any National Grid customer — electric or gas — that has been affected by the company's unacceptable billing issues and has not received their bill for 60 days or more is not to be charged by ...

Some National Grid customers have recently noticed a special tariff surcharge on their bills from National Grid, causing ...

National Grid said in a statement, “Affordability is a core component of our mission to provide safe, reliable energy and we sincerely apologize to our customers impacted by the billing issue.” ...

In a statement, National Grid said, “We sincerely apologize to our customers impacted by this billing issue. We are fully cooperating with the DPU’s order.” The delay in billing affected ...

In a letter Monday, DPU leaders excoriated National Grid for failing to send timely ... “The Company’s failure to proactively acknowledge the billing issue and work constructively with the ...

BUT IN A MARCH LETTER. NATIONAL GRID SAID THE ISSUE WASN’T CORRECTED AFTER ALL AND WOULD, QUOTE, PROVIDE AN UPDATE WHEN IT HAS BEEN FULLY RESOLVED. IN THE MEANTIME, BILL JUST WANTS HIS BILL.

In a letter to National Grid, DPU officials wrote, “The company’s failure to proactively acknowledge the billing issue and work constructively with the Department to craft an appropriate solut ...

31,170 people played the daily Crossword recently. Can you solve it faster than others?31,170 people played the daily Crossword recently. Can you solve it faster than others?

National Grid crews work at the site of a ruptured natural gas pipe in Troy, N.Y. in 2007. Inflation and increased demand on the utility system is expected to cause winter home heating bills to ...

FROM BILL PRINTING ISSUES TO METER READINGS. AFTER WE STARTED ASKING QUESTIONS, DPU FOUND NATIONAL GRID’S ACTIONS INEXCUSABLE AND UNFAIR AND ORDERED THE COMPANY TO WAIVE COLLECTION OF CHARGES ...