AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

A woman on TikTok shared a PSA about the importance of putting yourself on mute if you’re ever on hold with customer service.

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

The Mercury Retrograde Helpline humorously represents the challenges faced during Mercury Retrograde, like technical ...

Live Oak Bank specializes in loans and competitive rates, offers online banking and a focus on customer service. Learn if it ...

A retailer implemented autonomous mobile robots in their warehouse and generated labor efficiencies. More importantly, this ...

HDFC Bank is the second largest bank in the country. It is the largest bank in the private sector. Some of its UPI related services will be closed on February 8. The bank says that it will put the ...

The Bank of Cyprus on Friday announced that it has introduced a new operational model for its branch network. According to ...

Plus: Rising Phoenix Capital launches $20 million royalty fund La Plata Peak, and The Learning Experience expands its North Texas footprint with six new locations.

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

U.S. Army Garrison Rheinland-Pfalz’s Interactive Customer Evaluation (ICE) program allows customers to provide direct ...

The Hamas terrorist organization began preparations on Saturday morning for the release of hostages in central ...