Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

When college students are treated as customers a number of disastrous outcomes ensue, including grade inflation.

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

A woman on TikTok shared a PSA about the importance of putting yourself on mute if you’re ever on hold with customer service.

The Mercury Retrograde Helpline humorously represents the challenges faced during Mercury Retrograde, like technical ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

Taking a customer-driven approach to innovation that streamlines and simplifies workflows while maintaining quality is the ...

Lyft said on Thursday it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial intelligence ...

In a post on X (formerly Twitter), the insurance advisor highlighted how the industry’s aggressive commission structure is ...