Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Customer service is an organizational function which manages customer relations, IBM reports. Some businesses have customer service departments, while smaller companies might have customer service ...

I cover travel with a focus on safety and sustainability. If you want an idea of how far customer service has fallen — and how technology has made the situation worse — just listen to ...

AI is expanding into new areas of customer service. Here’s why it can help the customer experience ... [+] by augmenting, not replacing, human jobs. There’s no doubt that artificial ...

Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

By corporate America's (sometimes dubious) telling, AI is basically the answer to everything, including customer service. Businesses say it's the way to unlock efficiencies and improve customer ...