Administrative snafu means 35,000 National Grid customers will get a big break on their bill
The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.
National Grid fined by Mass. DPU, electric customers could see $15 million back
A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...
National Grid ordered to fix "severe billing errors" affecting thousands of Massachusetts customers
The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.
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National Grid warns customers to beware of energy scammers
National Grid is urging customers to remain vigilant as scammers posing as energy company representatives continue targeting ...
After billing meltdown, frustrated customers say National Grid not complying with Massachusetts state order
Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...
35K National Grid customers off the hook on some bills
The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.
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If your National Grid gas bills were delayed this winter, you’ll pay for only two months
The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...
National Grid, union continue contract talks; Gov. Hochul urges 'fair agreement'
The union has threatened to strike if a new contract agreement isn’t reached by midnight Friday. The union represents workers ...
Massachusetts DPU slaps National Grid over 'severe billing errors'
In a letter Monday, the state Department of Public Utilities scolded National Grid for failing to bill 35,000 customers ...
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National Grid union reaches second tentative agreement, averts strike
After months of ongoing contract negotiations, the union representing over 1,200 National Grid employees working on natural ...
National Grid, union leaders reach tentative contract agreement
National Grid and union leaders representing nearly 1,200 natural gas and power plant workers on Long Island reached a ...
Salon boss stunned as National Grid offer £12m after power cut
James Parker, 54, thought he'd struck it rich after the energy firm wrote to him saying he was entitled to the whopping ...